Last update : june 08th, 2019

Office de Tourisme Coeur du Bassin aims to be an exemplary corporate citizen and contribute to the creation of an elegant world. We value honesty and clarity and are committed to building strong and lasting relationships with our customers based on trust and mutual interest. In accordance with this philosophy, the protection of your personal data is essential to us and we wish to inform you via this Privacy Policy of how we collect and process this data.

This Privacy Policy defines and informs you of the manner in which Office de Tourisme Coeur du Bassin uses and protects the information you transmit to us, if any, when you use this site accessible from the following URL: tourisme-coeurdubassin.com ( hereinafter the “Site”).

Please note that this privacy policy may be modified or supplemented at any time by Office de Tourisme Coeur du Bassin, particularly with a view to complying with any legislative, regulatory, jurisprudential or technological developments. In such a case, the date of its update will be clearly identified at the beginning of this policy. These modifications engage the User as soon as they are posted online. It is therefore appropriate that the User consults regularly this policy of confidentiality and use of cookies to learn about any changes.

1. Personal data

In general, you may visit the Site without disclosing any personal information about you. In any case, you are in no way obliged to transmit this information to Office de Tourisme Coeur du Bassin. However, in case of refusal, you may not be able to benefit from certain information or services that you have requested. As such, Office de Tourisme Coeur du Bassin may be required in certain cases to ask you to provide information (hereinafter your “Personal Information”):

first and last name ;
email address ;
phone number;
address ;
any special requests you could send us (mainly for archival purposes);

By providing this information, you expressly agree that it will be processed by Office de Tourisme Coeur du Bassin, for the purposes indicated in point 2 below and for the purposes stated at the end of each form.

In accordance with the General Regulation on Data Protection (General Data Protection Regulation) adopted by the European Parliament on April 14, 2016, and the Data Protection Act of January 6, 1978 amended, Office de Tourisme Coeur du Bassin informs you of the following:

1.1. Identity of the controller

The controller is the company Office de Tourisme Coeur du Bassin, having its registered office 20 allées Ernest de Boissière, 33980 AUDENGE – France.
Such. : + +33 (0)5 57 70 67 56;
Email: info@tourisme-coeurdubassin.com

1.2. Purposes of the treatment

Office de Tourisme Coeur du Bassin is likely to process your Personal Information:

(a) for the purpose of providing you with the information or services you have requested to receive (sending our newsletters following your registration); and or
(b) for the purpose of collecting information enabling us to improve our Site, our products and services (in particular by means of cookies).

1.3. recipients

Only Office de Tourisme Coeur du Bassin is the recipient of your Personal Information. These, whether in individual or aggregated form, are never transmitted to a third party, notwithstanding the providers to which Office de Tourisme Coeur du Bassin uses (you will find more information about them in point 7 below). Neither Office de Tourisme Coeur du Bassin, nor any of its service providers, sells the personal data of visitors and Users of its Site.

1.4. The duration of the conversation

Your Personal Information is kept by Office de Tourisme Coeur du Bassin only for the time corresponding to the purpose of the collection as indicated in 2 above which can not in any case exceed 24 months.

1.5. Computer Rights and Freedoms

You have the following rights regarding your Personal Information, which you can exercise by writing to us at the email address (info@tourisme-coeurdubassin.com), at the postal address (cf point 1) or by using the form of contact present on the Website at the following URL: https://tourisme-coeurdubassin.com/contact/

Right of access and communication of data
You have the faculty to access the Personal Information that concerns you. However, because of the obligation of security and confidentiality in the processing of personal data which is incumbent on Office de Tourisme Coeur du Bassin, you are informed that your request will be processed provided that you bring proof of your identity, including by the production of a scan of your valid identity document (if requested by our dedicated electronic form) or a signed photocopy of your valid identity document (if requested in writing).

Office de Tourisme Coeur du Bassin informs you that it will be entitled, if necessary, to oppose manifestly abusive requests (by their number, their repetitive or systematic nature). To help you in your process, especially if you wish to exercise your right of access by means of a written request to the postal address mentioned in point 1, you will find by clicking on the following link a mail template developed by the National Commission of Computing and Freedoms (the “CNIL”).

https://www.cnil.fr/fr/modele/courrier/exercer-son-droit-dacces

Right to rectify data
Under this right, the law allows you to request the rectification, updating, locking or deletion of data concerning you that may be inaccurate, incorrect, incomplete or obsolete. Also, you can set general and specific guidelines regarding the fate of personal data after your death. In this case, the heirs of a deceased person may demand to consider the death of their relative and / or to make the necessary updates. To assist you in your process, especially if you wish to exercise, for your own account or on behalf of one of your deceased relatives, your right of rectification by means of a written request to the postal address mentioned in point 1, you will find by clicking on the following link a mail template developed by the CNIL.

https://www.cnil.fr/fr/modele/courrier/rectifier-des-donnees-inexactes-obsoletes-ou-perimees

Right of opposition
The exercise of this right is possible only in one of two situations: When the exercise of this right is based on legitimate grounds; or Where the exercise of this right is intended to prevent the collected data from being used for commercial prospecting purposes. To help you in your process, especially if you wish to exercise your right of opposition by means of a written request addressed to the postal address indicated in point 1, you will find by clicking on the following link a model of mail elaborated by the CNIL.

https://www.cnil.fr/fr/modele/courrier/supprimer-des-informations-vous-concernant-dun-site-internet

However, we provide you with tools to manage your data directly on our site. You will find them at the bottom of the page.
Contact us if you have problems with their use.

1.6. Reply duration

Office de Tourisme Coeur du Bassin undertakes to respond to your request for access, rectification, opposition or any other request for additional information within a reasonable period of time, which may not exceed one month from the receipt of your request.

1.7. Authorized service providers and transfer to a third country of the European Union

Office de Tourisme Coeur du Bassin informs you that it uses its authorized service providers to facilitate the collection and processing of data that you have communicated. These service providers may be located outside the European Union and have the data collected through the various forms available on the Site (except the form allowing you to exercise your rights Computer and Freedoms which is proposed and operated by Office de Tourisme Coeur du Bassin).

1.8. Complaint to the competent authority

If you consider that Office de Tourisme Coeur du Bassin is not respecting its obligations with regard to your Personal Information, you can address a complaint or a request to the competent authority. In France, the competent authority is the CNIL to which you can send a request by electronic means by clicking on the following link:

https://www.cnil.fr/fr/plaintes/internet.

2. Cookie Policy

When you first log on to the Office de Tourisme Coeur du Bassin website, you are warned by a banner at the bottom of your screen that information about your browsing may be stored in files called “cookies”. Our cookie policy allows you to better understand the provisions that we implement in terms of navigation on our website. It informs you in particular about all cookies on our website, their purpose (part I.) and gives you the procedure to follow to set them up (part II.)

2.1. General information on cookies on the Office de Tourisme Coeur du Bassin website

Office de Tourisme Coeur du Bassin, as publisher of this website, may proceed to the implementation of a cookie on the hard drive of your terminal (computer, tablet, mobile etc.) to ensure a smooth and optimal navigation on our website. “Cookies” (or cookies) are small text files of limited size that allow us to recognize your computer, tablet or mobile to customize the services we offer.

The information collected through cookies does not in any way identify you by name. They are used exclusively for our own needs in order to improve the interactivity and the performance of our website and to send you contents adapted to your centers of interests. None of this information is the subject of a communication to third parties except when Office de Tourisme Coeur du Bassin has obtained your prior consent or when the disclosure of this information is required by law, by order of a court or any administrative or judicial authority empowered to know.

2.2. Setting your cookie preferences

To better inform you about the information that cookies identify, you will find below the list of the different types of cookies that may be used on the website of Office de Tourisme Coeur du Bassin, their name, their purpose and their shelf life .

By clicking on “Configure” on the footer you can accept or not the use of certain cookies.

a. Cookies exempt from consent

In accordance with the recommendations of the Commission Nationale Informatique et Libertés (CNIL), some cookies are exempt from the prior collection of your consent to the extent that they are strictly necessary for the operation of the website or have the sole purpose of enabling or facilitating electronic communication.

These include session ID, authentication, load balancing session cookies as well as customizing cookies for your interface. These cookies are fully subject to this policy insofar as they are issued and managed by Office de Tourisme Coeur du Bassin.

The Office de Tourisme Coeur du Bassin website uses cookies (tracers). These are small computer files stored on your device during your visit to the site. Most of the cookies used on this website are necessary for the navigation and good display of this site, while some others collect statistics of anonymous visits.

The purpose of cookies is to allow browsing and display of the optimal pages on our site as well as to control the privacy of the users. The use of these tracers does not require your consent according to article 32 II of the law n ° 78-17 of January 6th, 1978.

Cookie nameCookie purpose
PHPSESSIDCookie for storing browsing data allowing the passage of a page to another without loss of information. It only serves the proper functioning of the site.
wfwaf-authcookieCookie protection site. It only serves the proper functioning of the site.

b. Cookies requiring the prior collection of your consent

This requirement applies to third-party cookies that are described as “persistent” because they remain in your device until they are deleted or expired. Because such cookies are issued by third parties, their use and deposit are subject to their own privacy policies, which you will find below. This cookie family includes advertising cookies (which Office de Tourisme Coeur du Bassin does not use) and social network sharing cookies (including Facebook, Pinterest, Twitter and Google Plus). Social network sharing cookies are issued and managed by the publisher of the social network concerned.

Subject to your consent, these cookies allow you to easily share some of the content published on the site of Office de Tourisme Coeur du Bassin, including through a “button” application sharing according to the social network concerned. Four types of social sharing cookies are present on the Office de Tourisme Coeur du Bassin website:

Facebook, which you can view the cookie policy by clicking on the following link: https://fr-fr.facebook.com/policies/cookies/
Pinterest, which you can view the cookie policy by clicking on the following link: https://policy.pinterest.com/cookies
Google Plus, whose cookie policy you will find by clicking on the following link: https://policies.google.com/technologies/cookies?hl=en
You will find the help needed to delete cookies from the Google Chrome browser by clicking on the following link: https://support.google.com/youtube/answer/32050?hl=en but also the complete policy on cookies from the following link: https://www.google.com/intl/en/policies/technologies/cookies/
Twitter, which you will find the options dedicated to the control or the restriction of the use of the cookies as well as the policy of use of the cookies: https://support.twitter.com/articles/20170518#

Cookie nameCookie purpose
moove_gdpr_popupCookie for compliance with the European Data Protection Regulation (GDPR).
gdprcomplianceCookie management tags. It allows the user’s control of consent to see his anonymous visit data reused by the site manager.
gdpr[consent_types]Compliance cookie to the European Data Protection Regulation (GDPR).
gdpr[allowed_cookies]Compliance cookie to the European Data Protection Regulation (GDPR).
_ga, _gat_gtag, _gid, collectCookies from Google Analytics collecting anonymous visit statistics to improve content accessibility, navigation and user experience on the site. Potentially intrusive for your privacy, the deposit of these cookies requires your consent.

c. You have various tools for setting cookies

Most Internet browsers are configured by default so that cookies are allowed to be posted. in addition to the cookie management tool that we have set up on our site, your browser offers you the opportunity to modify these standard parameters so that all cookies are rejected systematically or that only part of the cookies is accepted or refused according to their issuer.

ATTENTION: We draw your attention to the fact that the refusal of the deposit of cookies on your terminal is nevertheless likely to alter your user experience as well as your access to certain services or functionalities of this website. If necessary, Office de Tourisme Coeur du Bassin declines any responsibility for the consequences related to the degradation of your navigation conditions that occur because of your choice to refuse, delete or block cookies necessary for the operation of the site. These consequences can not constitute damage and you can not claim any compensation for this fact. Your browser also allows you to delete existing cookies on your device or to notify you when new cookies may be placed on your device. These settings do not affect your navigation but you lose all the benefit of the cookie. Please find below the many tools available to you so that you can set the cookies on your device.

d. The setting of your Internet browser

Each Internet browser has its own cookie management settings. To find out how to change your cookie preferences, please find below the links to the help you need to access your browser’s menu provided for this purpose:

Chrome: https://support.google.com/chrome/answer/95647?hl=en
Firefox: https://support.mozilla.org/en/kb/activate-deactivate-cookies
Internet Explorer: https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies#ie=ie-11
Opera: http://help.opera.com/Windows/10.20/en/cookies.html
Safari: https://support.apple.com/kb/PH21411?viewlocale=en_US&locale=en_US

For more information on the tools of control of cookies, you can consult the website of the CNIL: https://www.cnil.fr/en/cookies-les-tils-pour-les-maitriser.

Unless express consent is required by your country’s personal data protection laws, by using these Materials (as defined above), you consent to us collecting and using your personal data in the manner described in this Policy and the transfer of your personal data to countries other than your own (including to countries outside the European Union).

3. Tools for managing your data

Please identify yourself via e-mail